Reposted with permission from Navitor.com Written by Emily Roycraft
You’ve missed a call. Maybe you stepped out of the office for a moment, or maybe you were out of town for a few days. You might have even received a call over the weekend when your business wasn’t open. Whatever the reason, you’ve got a voicemail, and one of these characters might be waiting for you! Have you met these characters on your voicemail?
The Lost Information
This person may be nervous, or they simply might be forgetful. Either way, you’re missing some important information on their call. The Lost Information often forgets the information you need to get back to them: their full name, their phone number, their order number, and even the question they called to ask in the first place! While caller ID can help, chances are you’ll need to return their call—or even do some research and guesswork to figure out whether they’re an existing customer—before you can actually help them with their request.
And you might have also met The Lost Information’s twin…
Unlike The Lost Information, you don’t have to track down the information this caller forgot—that’s what their second message is for! The Double-Caller can be very helpful because they fill in the additional information you missed in the first message. However, it’s a good idea to take notes while listening to their messages because the important details might be split between the two messages.
You’re going to need to listen to this message a few times! The Mumbler doesn’t speak quite loud enough into their phone, but without a person on the other end of the line they didn’t have a chance to adjust their volume while leaving their message. As a result, you might have to listen again to catch what they are saying.
The Speedy Speaker
Like the mumbler, you’re going to need to listen to this message more than once to make sure you’ve caught anything. When you’re dealing with a Speedy Speaker, they might be perfectly clear, but they speak so quickly that you may only catch part of the important information when you listen the first time. The Speedy Speaker might also surprise you by leaving a message at normal speed but rattling off their contact information so quickly that you can barely catch it. Either way, get ready to listen a few times.
The Unintended Visitor
This person didn’t intend to leave a message—in fact, they didn’t even intend to call! The Unintended Visitor dialed you accidentally, and their voicemail message reflects it. You might hear muted conversation, clothing rustling around the pocket the phone was in, or vehicle noise. The good news, though, is that you don’t need to worry about returning this call.
The Distracted Dialer
This character in your voicemail is doing their best to leave a great message, but something keeps getting in the way. Someone might be talking to them while they try to leave the message, or they might be talking in a busy area. Whatever the reason, the Distracted Dialer is just that—distracted. As a result, like the Lost Information, some important details might be missing.
The Final Word
We all want The Final Word in our voicemail! Their messages are short, sweet, and to the point. They include all the information you need to get back to them about their question. Their messages aren’t just great to receive: they also allow you to return the call quickly and get back to your day.
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